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Feature Packed
Easy Control Panel
Multiple Domain Support
POP3 and IMAP Mail
PHP 4 and Perl 5
Raw Log Files
SSH
Cron Jobs
MySQL or MS SQL
No Setup Fee
Instant Activation
Monthly Billing
Money Back Guarantee
CGI-BIN
Front Page Support
Site Studio
Mailing Lists
Mail Forwarding
Webmail
Full E-Commerce Suite
Custom DNS Records
Custom Error Docs
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Web Hosting List
Cheap, Cheap, Cheap
Perfect for Business
Discounts Available
Tremendous Value
Reliable Provider
Customer Service
Frontpage Ready
Internet Solution
Fast PHP Engine
Great Package
Secure Site
Need a shopping cart for your site? Check out php Shopping Cart Scripts at phpCart.net
Click Here for Website Development for Small Businesses.
Run your favorite Windows based applications from your browser.
Great celebrity pictures and Celebrity Photos.
Sports fans will love Sports photos and pictures
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Frequently Asked Questions (FAQ)
Our FAQ section is broken down into main categories. Each main category has answers to several of the most common questions. If you don't see your question or need a more detailed answer than is provided contact our client support center at customerservice@web3hosting.com
Select a main category or scroll down through our extensive list of questions.
General Questions
Billing
Features
Technical Questions
Items Included
Front Page
Email
What is Web Hosting?
Do you offer dial-up, DSL or Cable Internet access?
Does it matter which Internet Server Provider I use (e.g. AT&T, MSN, AOL, etc...)?
Do you offer web page design services?
Do you have any data transfer charge for MB's/month?
Do I have to have a domain name to sign up for a hosting plan?
Is my plan's data transfer going to be enough to support my web site?
Can I resell space within my own account?
Do you accept international orders?
Why should I choose Web3Hosting as my web host?
How quickly can my site be setup?
Will I have unlimited access to update my pages?
Can I use my account for commercial purposes?
Do you offer technical support to customers?
Do you offer pre-configured cgi scripts?
Are Microsoft FrontPage Server Extensions supported?
How do I place an order?
Can I change my username and password?
What is your policy on pornographic or adult oriented sites?
Can I check your hosting/company policy somewhere?
What is Web3Hosting.com's stand on spamming?
How can I contact Web3Hosting.com?
Do you host foreign domains?
My ISP already gives me some web space, why do I need your services?
Do you host hacker sites?
Do you support MacIntosh systems?
Can I contact you by phone if further questions come up?
What kind of uptime do your servers have?
Do you support ASP (Active Server Pages)?
I need more disk space than your Gold plan offers. Can you create a custom plan for me?
Do you run banner ads on my site?
Do you run spam filtering on your servers?
How long does it take to get my account set up?
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How do I cancel my account?
What happens if I go over the data transfer limit on my account?
Will my account renew automatically?
Can I upgrade or downgrade my plan without a fee?
Do I have to sign a contract to use your service?
Can I change my billing cycle after I sign up?
How will I be billed for my account?
Do you offer a discount if I pay in advance?
Is there a cost to transfer a domain name?
Do you charge additional fees for using the mySQL database?
How can I make payments on my account?
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Do you have Web Mail?
Do I get a shopping cart?
Do you have FTP and Anonymous FTP access?
Do you have a limit on the FTP transfer?
Do you use SSL technology?
Does each virtual server have its own log files?
Do you provide a CGI BIN personal directory for CGI/Perl Programs?
Do your servers support IMAP?
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How do I register a domain name and sign up for hosting at the same time?
I already own a domain name, how do I host it with Web3Hosting?
Do you support third level domains (name.yourdomain.com)?
I want to change my domain name. Is it too late to change it?
How do I transfer my domain registration to Web3Hosting.com?
What does it mean to transfer your domain?
What is domain propagation?
What is the difference between a domain transfer and a domain registration transfer?
How do I access my Control Panel?
How do I transfer my domain to your servers?
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Why do you use UNIX and not Windows NT?
Can I set up forms for secure transmission?
Can I set up password protected areas with .htaccess?
How do I transfer files to my web site?
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Do you allow cronjobs?
Can I track how many people visit my site?
What is CGI access?
What is a virtual domain?
Can I access my domain address with or without the "www"?
How much is extra bandwidth and/or storage space?
Is there a limit to how many email accounts can be forwarded?
Can I run cgi scripts outside my CGI BIN directory?
Do I have unlimited access to update my pages?
Do you have a database system?
Do you support PHP4?
What version of Perl do you use?
What web server do your servers run?
What are your server types: NT? UNIX? Both?
Other?
Do you support Java servlets?
Do you support JSP?
Do you support Cold Fusion?
Do you support Front Page database connectivity?
Do you offer server side includes (SSI)?
Do you have sendmail installed?
What are Web3Hosting.com's name servers?
What versions of FrontPage do you support?
I keep getting mail telling me to renew my domain, I just bought it how can this be?
What is FTP, how do I use it?
How can I stream RealAudio files without RealServer?
I can't see my site? What is wrong?
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What is meant by "we Support FrontPage extensions"?
What are "Server Extensions"?
How do I get the FrontPage extensions installed on my site?
Is there a charge for the server extensions?
Are there any limitations when publishing with FrontPage?
Can I use FTP as well as FrontPage to manage my site?
What is a WebBot?
Are all the features available in FrontPage supported?
Are there other resources to help me use FrontPage?
How do I Create a New Web in Microsoft FrontPage?
HTTP 404 Error When Using Web Publishing Wizard
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Do you allow me to send mass unsolicited email (Spam)?
How do I manage my e mail users (add/remove/update). How do I set up mail forwarding for my users?
What programs can be used to access e mail (Outlook, Netscape mail, etc.)?
What is an email alias and is it unlimited?
What are aliases?
What are Autoresponders?
How to set up an autoresponder:
How do i setup my email client.
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General QuestionsBack to Top
We specialize in Web Hosting, which means that you can find a home for your web site on our UNIX web servers and establish a presence on the Internet. We specialize in giving you the resources to put up an online site that allows you to get your products and information across globally without having to worry about exorbitant costs or unstable systems. Purchasing your own servers, connections, routers, etc. can be costly and inefficient.
We give you the ability to "rent" space on our reliable, feature-packed systems for a minimal fee and get off to a quick start on building your site. We even help you register your own domain name (www.yourdomain.com), which will become your unique address on the World Wide Web. Having your own domain name does not suggest that you are renting web space and since email can be addressed to your domain (eg.yourname@yourdomain.com) you will not have to announce a new email address if you change internet providers. Just let us worry about the technical stuff and you can focus on the actual content of your web site.
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No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. Providing a specialized service means that we do not have hundreds of modems to maintain enabling us to devote more time to our customers and to the addition of enhancements to our specialized web hosting services.
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You may use any ISP. As long as you have an internet connection you can access our servers to make changes (via FTP) to your site.
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Yes, we offer web page design services, web page consulting, web page development, custom scripting services, and database integration. To discuss these services and pricing, or for more information, or to get a price quote for your specific project contact consulting@web3hosting.com.
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Yes. Data transfer amounts vary per package. Rarely will a user exceed the allotted amount, if they do an additional charge is added to their invoice. You can find the latest pricing on the Hosting Plans page. Just click on Hosting Plans and scroll to the bottom. If you consistently exceed your plan allotment you should consider upgrading to the next higher plan. It's always cheaper to purchase disk space and data transfer amounts up-front.
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No, you can sign up without a domain name and then add it later. All of our plans allow more than one domain name per account. You can easily add and delete domain names from the control panel. You will have to first register any domain name you wish to use.
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Our experience has shown that almost all clients NEVER exceed their bandwidth for the average web site. Depending on the quantity and sizes of your files, our plans should support many thousands of hits per month. Note that only 1%-2% of our customers have exceeded their allotment of data transfer threshold.
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These accounts are not designed for resellers. Our Control Panel interface is designed specifically for the end-user making it easier for our customers to perform their tasks.
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Yes. We are pleased to have customers from around the world and we're as close as your computer!
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Experience
Web3Hosting.com has a technical group that has years of experience in the Internet industry. We run high performance web servers and have a staff of experienced hardware and software professionals that can maximize uptime by configuring servers properly for their intended use.
Features
Web3Hosting.com offers the most effective combination of hosting features in the market. Every hosting plan is loaded with an extensive list of available features and components. We offer the best UNIX based servers in Linux Redhat and FreeBSD servers. This translates into a hosting environment guaranteed to suit everyone's hosting needs.
Speed
Web3Hosting.com provides lightning-fast service. All of the web servers are equipped with the latest Intel processing power. The hard drives are setup in a hardware RAID configuration with Ultra Wide SCSI for optimal performance when serving pages to the Internet. All of the data is carried over a fully switched 100Mb network. Cisco routers are used for direct connectivity to multiple redundant Internet backbones.
Reliability
Web3Hosting.com has established first class service by using one of the most stable and reliable network operations in the country. The organization is contained at an industrial strength data center equipped with battery and generator backup systems capable of overcoming extensive power outages. The entire network is monitored 24 hours a day by custom self-analyzing software and highly experienced network administrators.
Affordable
Web3Hosting delivers the highest level of specialized hosting services for an affordable price. Price is always a factor and web hosting services should be within reach. There is no comparable pricing structure for such a service in the market today.
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Web3Hosting now offers Instant Setup for all of our UNIX plans! We pride ourselves on giving our customers the quickest turnaround time possible. Once your account is set up, an activation notice will be sent to you via email including a web link address, userid, password, and other important information. You can use the web address to publish your site and configure your account while your domain name is being processed or transferred.
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Yes. You have unlimited access via your control panel, Microsoft FrontPage or FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
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Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. Most of our customers, in fact, are corporations and businesses expanding into the online arena. These plans provide an environment whereby payment information (such as a credit card numbers) can be transmitted from a web browser to the web server in an encrypted mode. This feature requires you to purchase a secure certificate and install in via your control panel. Installation is quick and simple.
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Yes, we encourage our customers to visit the support section of our web site first as most support issues are answered on our web site. If you cannot find and answer to your questions on our support pages we encourage our customers to use our online Support Center included with every plan. Just log in to your Control Panel to access the Support Center. You can submit questions or trouble-tickets, view open tickets, and review closed tickets. If you can not access your Control Panel simply send an email to support@web3hsoting.com with your questions or concerns. Please include your domain name, username, and password with each request and be as specific as possible. We are quick to respond to support email 24 hours and 7 days a week. If email is not appropriate we do offer telephone support during office hours, 8-5 PST. (916) 435.4151.
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Yes, every plan comes with the following:
BBS (forum)
COUNTER
CHAT
FORMMAIL
GUESTBOOK
You can install and remove these scripts from your Control Panel. Below is a list of features with each script:
BBS
Its main feature is that "it allows a user to post messages as well as post replies to existing messages. WebBBS keeps track of which messages are posts and which ones are replies and displays them in a hierarchical tree-like fashion. Posts that start new topics are at the top of each tree, and the replies are shown indented beneath the original posts. WebBBS is also fully integrated with the user authentication library discussed above. Additionally, it allows a user to restrict the number of messages through a variety of query mechanisms. The user can conduct a keyword search and display only those messages that satisfy the search. The user can also select a range of dates within which the viewed messages were posted. For example, a user could choose to see only messages posted between 6/1/96 and 6/10/96. In addition, the user can select a range of posts based on age in days, and choose to see, for example, only those messages posted between two days ago and four days ago."
COUNTER
Features include: blocking of multiple hits from the same user, insertion of commas, text-based or graphical modes, supports multiple counters from the same script, and tracks users' browsers, operating systems, and location.
CHAT
WebChat is a useful application that allows a number of people on the World Wide Web to talk to one another simultaneously. The ability to chat on the Web can be a quick way to hold a virtual meeting.
FORMMAIL
FormMail is a generic WWW form to e-mail gateway, which will parse the results of any form and send them to the specified user. This script has many formatting and operational options, most of which can be specified through the form, meaning you don't need any programming knowledge or multiple scripts for multiple forms. This also makes FormMail the perfect system-wide solution for allowing users form-based user feedback capabilities without the risks of allowing freedom of CGI access.
GUESTBOOK
Extropia's WebGuestbook is "configurable so that you can specify what your guestbook file looks like and how the script-generated responses are displayed. Most of the configuration takes little more than a knowledge of HTML, so it is fairly easy to use. In addition, the user can select a range of posts based on age in days, and choose to see."
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We are pleased to offer support for Microsoft FrontPage 2002 extensions. You may activate FrontPage extensions from within your Control Panel Microsoft provides direct support for all FrontPage users.
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You can place an order online for an account directly from our web site 24 hours a day. Our ordering system is quick, easy and secure. Once your credit card transaction is approved and you have finished with the order process you will have IMMEDIATE access to your account and the Control Panel. If you are purchasing a new domain name or transferring over an existing domain name it will take between 24 and 72 hours for DNS to point your domain name to your new account. Until that time you won't be able to perform certain functions but you will be able to access your web site through your temporary link.
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Your username cannot be changed, since your entire account is based on this username for internal use. This is the unique identifier for your account and is what we use to keep track of our hosting accounts. If you need a new user name, a $15 site re-set fee will apply. Your password, however, can be changed in your control panel as often as you like.
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We do not allow hosting of adult oriented sites on the Web3Hosting.com Network. Any violation of this policy will result in the account being cancelled. If an account is cancelled due to a policy violation the 30-money back guarantee is forfeited. No refunds will be issued.
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Yes. Every new customer needs to read and agree to our web hosting Acceptable Uses Policy before they can submit an account application. We have published our Acceptable Uses Policy so everybody can check our policy at anytime.
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We do have a strict policy against spamming!
Users who spam via E-mail, newsgroups, etc. are not allowed on our web servers.
We define "spamming" as the distribution of unsolicited e-mail to other users or user groups that did not specifically ask for the information. It doesn't matter if you use our mail servers to spam or if your hire a company to send those mailings for you. After the first complaint from other users, you will receive a warning. If we receive more complaints your site will be removed and your account will be cancelled. This is a zero toleration policy! Spamming is not allowed with any of our accounts. If an account is cancelled due to a policy violation the 30-money back guarantee is forfeited. No refunds will be issued.
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E-mail:
CUSTOMER SUPPORT: support@web3hosting.com
SALES OFFICE: sales@web3hosting.com
ADMINISTRATION: admin@web3hosting.com
BILLING: billing@web3hosting.com
Snail Mail:
Carmosa
4536 Shenandoah Road
Rocklin, CA 91335
Telephone:
916-435-4151
Between the hours of 8:00am - 5:00pm PST Monday thru Friday.
Please try to use the online support center through your Control Panel and email as a primary method of tech support. Our phone line is for use ONLY when the support center and email are not available or not effective.
If you cannot find and answer to your questions on our support pages we encourage our customers to use our online Support Center included with every plan. Just log in to your Control Panel to access the Support Center. You can submit questions or trouble-tickets, view open tickets, and review closed tickets. If you can not access your Control Panel simply send an email to support@web3hsoting.com with your questions or concerns. Please include your domain name, username, and password with each request and be as specific as possible. We are quick to respond to support email 24 hours and 7 days a week. If email is not appropriate we do offer telephone support during office hours, 8-5 PST. (916) 435.4151.
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Yes we host all types of sites: foreign and domestic.
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Your ISP will not give you your own domain, multiple custom email accounts, or any of the other features we offer. Also ISPs who offer web hosting have slow connections because of all of the dial up users. We do not offer dial up Internet access for this very reason.
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We do not allow hosting of hacker sites on the Web3Hosting.com Network. Any violation of this policy will result in the account being cancelled. If an account is cancelled due to a policy violation the 30-money back guarantee is forfeited. No refunds will be issued.
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Yes. You can use the Fetch program or our web based file manager to transfer files from your Mac system to our system. You can also use the POP e mail programs like Eudora, Claris E mail and Netscape Mail.
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Yes, but the fastest response will be to create a new ticket in our Support Center from your Control Panel.
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Our NOC has a 99.9% uptime rating. Our servers are monitored 24 hours a day, 7 days a week. Your site will rarely ever be down.
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Not at this time.
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Yes, we are happy to build custom plans. Please email support@web3hosting.com
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Absolutely not. Many cheaper web hosting companies do this, but we do not and never will.
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Yes, we run spam filtering software on all of our servers.
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Your account will be set up immediately once you complete the registration form. Once the account is set up, a Welcome email will be sent to you which includes your username, password, temporary address and getting started information. At this point you can access your site via the temporary address until your domain transfer is done, or your new registration takes effect.
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Canceling your account is simple.
If you're within your 30 Day Money Back Guarantee period do the following:
1. Log in to your Control Panel
2. Click on Domain Settings
3. Click on Money Back
4. Click on Yes, I do want to get my money back
After your 30 Day Money Back Guarantee period simply fill out a Help Ticket by performing the following:
1. Log in to your Control Panel
2. Click on Support Center
3. Click on Make A Ticket
4. Type in your request "Please cancel my account immediately" in the Title
5. Click on the Submit button
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You will be notified via email when you are nearing your limit. You will be asked to upgrade to a higher plan that allows more transfer. If you do not upgrade to a higher plan you will be charged an overage fee for each MB over your limit for the month. You don't have to do anything at this point. You can just continue to pay the overage fee. If you believe your traffic will continue to be over your limit you should consider upgrading to a higher plan. You just need to compare a slight overage with our overage fee to the cost of a higher plan. You can find our current prices for all of our plans and fees by clicking on Hosting Plans. Overage fees are located at the bottom of the page.
To upgrade your account simply log in to your Control Panel and click on Account. Under your Plan Name click on change and select a larger plan.
You can easily monitor your data transfer in your control panel. And, you can have an email sent to you when you are within a limit specified by you. Just click on the 'Account Management' iconn in your control panel to set up this notification.
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Yes, unless you tell us otherwise, your account will renew automatically at the end of its term and your credit card will be charged. You can see all of your charges online from your Control Panel.
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Yes, you can upgrade or downgrade your plan at any time without a fee.
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No. You must, however, agree to the Terms of Service (TOS) and Acceptable Use Policy (AUP)
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Yes. Please go to the Support Center in your Control Panel and request the change in billing cycle. You will be credited the amount of money left on your account toward the new charge.
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Your credit card will be charged automatically on the same day you signed up either monthly, quarterly, semi-annually, or annually.
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If you pay the full year up front you will receive a 15% discount.
If you pay 6 months up front you will receive a 10% discount.
If you 3 months up front you will receive a 5% discount.
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There are no fees for transferring your domain name to us.
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No, it is free.
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We process credit cards only. This simplifies our processing allowing us to establish accounts instantly and allows us to provide excellent customer service at our low prices.
FeaturesBack to Top
Yes. We offer two different web based email interfaces to our customers. You can choose between WebMail and SQWebMail.
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Yes. All of our plans include OSCommerce, a complete shopping cart package. You may also install other shopping cart software as you see fit.
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Yes, we provide both FTP and Anonymous FTP access. This requires a fixed IP address which you must purchase through us. To purchase a fixed IP address log into your Control Panel and click on Account, then click on Quick Access. If you have more than one domain listed click on the domain that you would like to add a fixed IP address. Next click on Change to Dedicated and follow the prompts. Remember, you will still have FTP access to your account and you may still set up FTP sub-accounts without requiring a fixed IP address.
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No, there is no limit. You can update your pages an unlimited amount of times, at any time you wish. The transfers will be included in your data transfer usage statistics.
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Our Control Panel and Billing system use SSL technology. You may add a SSL certificate to your site through the Control Panel. You will have to purchase the certificate.
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Yes, You have access to your own raw log files.
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Yes, a CGI BIN directory is provided for custom programs.
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Yes, our mail servers support imap and pop3.
Domain NamesBack to Top
You can perform either task in either order. You can sign up with a domain name you have already registered or you can sign up and then go back and add the domain name to your account. Remember, each plan can host more than one domain name. Your domain name will take about 24-72 hours to propagate throughout the internet and be usable. In the meantime you can publish your site using the temporary address that you receive in the Welcome email.
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Make sure your domain name is added to your account. This will be automatic if you listed your domain name while you were signing up. If you did not list your domain name just log into your Control Panel and click on Account then click on Quick Access. Click on Domains to go to your domain list. Click on Add new Domain and follow the prompts. Next, go to your domain name registrar and change your DNS settings for your domain. You will need to point the domain to ns.web3hosting.com and ns1.web3hosting.com. Once this is complete it will take about 24 to 72 hours for the changes to propogate throughout the internet.
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Yes. You can add up to your plan's limit of subdomains. The only restriction is that you have the main domain name (ie yourdomain.com) with us and the sub domain has to be in the form of: yoursubdomain.yourdomain.com.
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Once you register a domain name, you cannot "un-register" it. If you find that the domain name you chose no longer suits your business or personal needs, you should register another domain name. You can then add that domain name to your account in the Control Panel. If you choose, you can remove the old domain name from your account. The domain name you originally registered will continue to be registered to you until the end of the registration period. Registration fees are non-refundable.
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It's easy. From our home page do the following:
1. Click on Domain Registration to go to the domain section of our web site.
2. Click on Manage My Account
3. Click on Domain Names.
4. Login with your Domain Registration ID and password. Note: This is a different account than your hosting account. If you haven't created a Domain Registration account create one by filling out the New Users section instead of logging in.
5. After you have successfully logged in click on Transfer a Domain.
6. Follow the on-screen prompts. Note: Transfering registrars is different from domain transfers. A domain transfer means that you are merely updating your domain name server records at your current registrar to point it to our servers. You do not need to transfer your registration to use your domain name on our servers.
When transferring a domain registration you may have to contact your original registrar and follow their instructions for transferring domains. Some registrars perform this automatically via email. Follow the instructions your registrar provides to complete the domain transfer process.
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When you transfer your domain you are just pointing it to our servers. This means when someone types your domain name in their browser it will go to your site on our servers. In order to transfer your domain you must go to the registrar where you purchased your domain name and update your DNS records. We will gladly help you handle your domain transfer.
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When a visitor types your domain name into their Web browser, their request is referred to a nameserver that indicates the physical location (the IP address) of your domain on the Internet. When your site location changes to a new IP address, or when a new domain name is added, nameservers around the world must be notified of the change. This process is referred to as propagation. Propagation normally requires 24-72 hours. During this period, if you are transferring your domain, some nameservers will refer to the old location of your site and some to the new location. Therefore, a visitor accessing your site may be directed to either the old or new location. That's why it is best to cancel your old hosting company after the name server changes have propagated.
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They are very different. A registration transfer means you are changing registrars. Transfering registrars is different from a domain transfer. A domain transfer means that you are merely updating your domain name server records at your current registrar to point it to our servers.
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To access your Control Panel enter the following URL in your browser: http://yourdomain.com/cp. If your domain name hasn't propagated yet you can use the temporary link provided to you in your welcome email or you can use the following URL.
http://cp.web3hosting.com:8080/psoft/servlet/psoft.hsphere.CP
Upon setting up an account with us, you should familiarize yourself with your Control Panel. It is a very powerful administrative tool that gives you complete control over your account.
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Actually, domain transfer is a bit of a misnomer. What you need to do is update the Name Server records on your domain registration to point to ns.web3hosting.com and ns1.web3hosting.com. Detailed instructions can be found here:
Technical QuestionsBack to Top
UNIX has been proven over the years to be a more stabile and powerful operating system for web hosting and generally is much more reliable than Windows NT.
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Yes. You will need to purchase a SSL certificate and install in through your control panel.
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Yes you can. You can also password protect directories using your Control Panel.
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Files can be transferred to the web server via File Transport Protocol (FTP). If you have an internet account and need FTP software, you can download a free program from http://ipswitch.com.
Uploading files can also be done efficiently and easily using a site creation/publishing tool such as Macromedia Dreamweaver or Microsoft Frontpage.
Items IncludedBack to Top
Yes, we permit cronjobs. However, we do reserve the right to shut down any cronjobs that place too much load on our servers. To activate cronjobs log in to your Control Panel and go to your FTP/User settings. If the cronjobs icon says off click on it. This will send a ticket to Technical Support. They will configure your account to allow cronjobs. This usually tasks 24 to 48 hours depending on how busy we are.
If you don't know how to use cronjobs please do not experiment. Just ask for help.
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All accounts come with our Site Statistics tool in the Control Panel that shows hits, referrer logs, country stats and more! You can even look at this data in a graphical format showing daily, monthly and yearly activity. Alternatively, you can use Webalizer which you can enable and disable in your Control Panel for each domain and subdomain you create.
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CGI scripts (Common Gateway Interface) are used to provide things like counters, form responses, guest books, and many other things. We give you full CGI access at no extra charge! You can write your own scripts, install third party scripts, or use one of our preinstalled CGI scripts.
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A Virtual Domain means having your own domain (http://www.your name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e mail address domain name (you@yourname.com).
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Yes, you will be able to access the domain address with or without the "www" in front of the domain name.
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It is $5/gig per month if you go over your limit. However, you can raise your limit for $3/gig per month. It is $20/month for 100MB of extra storage space. Up to 500MB total. In most cases it is far more economical to upgrade to a higher plan.
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The only limit is the quantity of email accounts your current plan has.
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No, cgi scripts must be kept in the cgi-bin directory and run from there.
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Yes. You can edit your website any time day or night.
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We use mySQL. We have found that our members prefer MySQL because it is a relatively easy to use database. Visit www.mysql.com for more information.
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Yes. We run PHP4 on our servers.
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Perl 5.6.1
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What web server do your servers run?
Apache 1.3.6
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Other?
We use LINUX. We do not support Windows NT at this time.
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Yes, we do.
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No, we do not.
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Not at this time.
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No.
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SSI's are included on all our accounts. You just need to be sure that you call your files with the .shtml extension.
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Yes.
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ns.web3hosting.com
ns2.web3hosting.com
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We support 2002.
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If you have registered domain names in the past, be on the lookout for letters purporting to warn you of the impending expiration of your domains, or a "special offer" to "renew" your domains. A handful of companies are mass mailing fraudulent renewal notices to domain name registrants in an effort to trick them into transferring their domain names to a different registrar. In many cases, the other registrar is offering an inferior level of service at a higher price.
If you receive a renewal notice that you don't recognize, contact your registrar to verify its validity. If you are a web3hosting.com customer, send e-mail to support@web3hosting.com if you would like assistance determining the validity of a domain renewal notice that you have received.
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The Basics: File Transfer Protocol
FTP stands for File Transfer Protocol, which is the most common way of transferring files from one computer to another. This is how most uploading and downloading is done over the Internet. In this article we're going to give you a general guide to using a graphical FTP program. Because every FTP program is different, make sure you read your program's documentation to learn about its specific features.
If you don't have an FTP program, you can download one. Here are some of the more common programs for Windows:
WS_FTP http://www.wsftp.com/
CuteFTP http://www.cuteftp.com/
FTP Explorer http://www.ftpx.com/
And for Macintosh:
Fetch http://www.fetchsoftworks.com/
All of these allow you to download a free trial copy, which will work for a limited amount of time. You may want to do this before you download the non-free version to make sure you feel comfortable with it.
To upload files, first open your FTP program and connect to your server. It will ask you for some information. Here's what you'll need to give it:
Host Name/Address: your server name such as: ftp.web3hosting.com
Once your domain is fully functional you can use: ftp.yourdomain.com (substitute yourdomain.com with your Fully Qualified Domain Name) . If you don't know your server name, login to the Account Control Center: Once you're logged in, look for web options click there. It will say IP Address: and will list your IP there. You'll just need to put that in your FTP program. User ID: your account username (this is a login name that is the same as your control panel login, with a maximum of 8 characters)
Password: your account password. Generally anything else it asks for can be left alone, but check your program's documentation if you have any problems. Most, if not all, graphical FTP programs work in the same way. They have a two-pane interface. On the left side are the files on your home computer. On the right are the files on the server.
You'll want to make sure you upload your Web files to your Web directory. So once you're connected to the server, double-click on the yourdomain.com folder in the right pane. Upload files by dragging them with your mouse from the left pane to the right pane. There will also be a button (usually an arrow) that you
can click to do the same thing. You can update a file on the server by simply uploading the revised copy of the file. You'll get a message asking if you want to overwrite the old file. Select 'yes.' This should get you started using a graphical FTP program. To learn more, please read your specific program's documentation.
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Here is the info needed to stream Real Files.
http://www.realnetworks.com/resourc...tream.html?UK=X
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If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations: Try to reach the site using the IP address. If you are successful, the domain name is either not active or not yet propagated. For a NEW domain, it may take up to a week for the name to be released by InterNIC and propagated to DNS's (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer). If it is an older domain that has previously been reachable, the name may be on hold with InterNIC. Contact InterNIC via http://networksolutions.com directly to determine the reason the name is on hold. It may be due to non payment or a lost payment. If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by InterNIC: Clear your browser cache and try again. If you are using Netscape Navigator, first select Options | Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload. For Internet Explorer Select View | Options, then the Navigation tab and click "Clear History" and OK, then click Refresh.
If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP. They may not have updated their DNS records. If you are still unable to reach it after all of these steps, contact support@web3hosting.com for assistance. Be sure to describe all the steps you have already taken. If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems.
Front PageBack to Top
According to Microsoft's documentation for FrontPage Web Presence Providers, "Installing the FrontPage Server Extensions gives your customers full support for all of the features of FrontPage. This includes remote authoring, threaded discussion groups, full-text search, and surveys." Web3Hosting.com supports Microsoft FrontPage in several ways: We configure your site for FrontPage by installing and maintaining the server extensions. We provide Technical Support related to the functionality of the extensions. We point FrontPage users to resources that will help you solve problems, publish your FrontPage webs and learn. Web3Hosting.com DOES NOT provide direct technical support related to the use of your FrontPage software. User issues are referred to Microsoft's Technical Support Team (Link to http://support.microsoft.com/search/default.asp)
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FrontPage Extensions are programs which provide the server side implementation of FrontPage. FrontPage communicates with the extensions via HTTP using a Remote Procedure Call (RPC). When the server sees the "POST" request addressed to the FrontPage server extensions it simply directs the request to the appropriate program. The extensions implement authoring (uploading/downloading documents, ToDo Lists), administration (setting end-user, author, and administrator privileges), and dynamic content (browse-time WebBot components). Without the FrontPage Server Extensions you will not be able to take advantage of the WebBots that are available through FrontPage. Also, without the extensions you cannot author and administer your web using the tools provided as part of the FrontPage Editor/Explorer package.
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To have the FrontPage server extensions installed on your existing site, login to your control panel and enable them in the Web Options category. Make sure that you have a back-up of any web pages currently on the site. (In most cases it is not necessary to delete files currently on the site to install the extensions. However, if there are directories or files with special permissions (.htaccess) these will have to be removed. You can then re-establish permissions and password protection via the FrontPage Explorer.) hours.
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There is no charge for installing the server extensions. It can be completed through the Control Panel.
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There are some issues that potential FrontPage users should consider:
Web size -- This seems to be most critical when a "searchable event" is present in the web (Search, Discussion Forum and Table of Contents). The lengthy process of updating the indices for these functions can lead to the connection timing-out (HTTP 500 Error or 'Server has timed-out'). Disk Usage -- You may create and publish as many child webs as your disk storage space allows. However, for each child web you publish, FrontPage duplicates certain information into indices and hidden files. This adds "overhead", increasing the storage space required for your files. Microsoft's documentation notes, "FrontPage's optional full-text search indexes can take up to the same amount of disk space as your textual content."
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There are several precautions which need to be taken to protect the FrontPage extensions on your site: a) Setting passwords, limiting access, setting file permissions or deleting directories or files in a FrontPage web should only be done through the options in FrontPage Explorer. b) Do NOT use regular FTP (such as WS_FTP) to upload files to the server when FrontPage extensions are installed. This may corrupt the extensions, disabling the interactive features available with FrontPage. NOTE: The exception to this is when loading custom scripts to the local directory on your site.
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WebBots are the mechanism for invoking many of the interactive features built into FrontPage. These features are added to your web through the FrontPage Editor | Insert WebBot Component Some, such as Include and Substitution allow elements of the web to be entered once and included in any or all of the pages by inserting the Bot component referencing that element (e.g. a logo or navigation bar). Changes made to the "master" element are made automatically to any page containing the referencing Bot. Other Bots, such as Search, Table of Contents and Timestamp, control dynamic browse-time features. These Bots work behind the scenes to keep the web up-to-date for visitors. For more information on using the Bots, see the documentation provided with FrontPage or contact Microsoft Technical Support.
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Since FrontPage was created for developing web-sites in the Windows environment, all features are available are supported by Web3hosting.com however past experience has determined that some features do not display properly in the Netscape Browser.
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You may also find answers on many user issues at Microsoft's web-site (link to http://support.microsoft.com/search/default.asp), from newsgroups and, of course, in books on FrontPage. Or go to the Frontpage home page at http://microsoft.com/frontpage/
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From the Start menu, point to Programs, and then click Microsoft FrontPage. The FrontPage Explorer starts. In the "Getting Started With Microsoft FrontPage" dialog box, click to select one of the three options under the "Create A New FrontPage Web" section. Click OK. If you selected the "From a Wizard or Template" option, the New FrontPage Web dialog box appears. In the Template Or Wizard list, select the template or wizard you want to use, and then click OK. The Web Template dialog box appears. In the "Web Server or File Location" box, type or select the web server (http://www.yourdomain.com) or directory you want to use.
If you installed a local Web server and the FrontPage Server Extensions successfully, the Web name already appears in this box. Select the default and go to step 4. If you did not install a Web server locally and you are not working with a remote Web server, type the drive and directory where you want to store the Web, and then click OK. In the "Name of New FrontPage Web" box, type the name you want. The web name should be one word and should not include spaces. If the Name and Password Required dialog box appears, type your name and password in the appropriate boxes, and then click OK. The FrontPage Explorer builds the new web. The web address is displayed in the title bar.
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When you use the Publish FrontPage Web command in FrontPage, you may receive the following error when you post to a Web server that doesn't have FrontPage Server Extensions installed:
The server may not have the FrontPage Server Extensions installed, or the server may be misconfigured, or you may have specified an invalid proxy server, or the web you are accessing may have been deleted. HTTP error 404.
While the Web Publishing Wizard can create subdirectories when you post files to an established directory on a destination server, it cannot create the Web directory it is posting to. The Web Publishing Wizard is designed only to post files to an existing directory. To avoid this error message, select the "Add to an existing FrontPage Web" check box, and verify that the directory listed in the "Destination FrontPage Web" box exists on the destination server. For more information about the Microsoft Web Publishing Wizard, see the following Web site:
http://www.microsoft.com/windows/software/webpost
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No. Sending out a newsletter that people sign up for, emailing your registered user base, or emailing to opt in mailing lists is acceptable, but unsolicited spamming is not. Spamming is in violation of our Acceptable Use Policy and our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited email. Any user of our services who has sent a large number of unsolicited email will have their account closed and deleted within 24 hours.
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To add or delete POP boxes, use the Mail Manager in your control panel located at: http://yourdomain.com/menu/
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All POP clients can be used. Any program which downloads the files from our server onto your computer can be used. You can use mail user agents which run on our servers (such as pine), with a special configuration. You can also use IMAP programs.
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An e mail alias means if you send mail to webmaster@yourname.com, that address is aliased (forwarded) to whomever needs to receive it. It can be one person or multiple people, however you need to set up the forwarding in your Control Panel. This is especially useful for individuals running small companies that want email addresses in their domain name forwarded to their private email addresses. To set it up, got to your Control Panel, then Mail Manager. You can click on any of the email accounts on the left and edit them. Once you have clicked on an email account, you should check the "Forward email addressed to to address(es) outside your domain" check box and then supply the email addresses to forward to in the box below.
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Aliases are different names for the same mailbox.
For example: You run a one-person business, but you want your website to make it look as if your company is much larger, with several departments. You can use e-mail addresses like sales@yourbusiness.com, info@yourbusiness.com, and tech@yourbusiness.com which will all point to one mailbox. In this way, it makes your company look as if there are several people behind it, running different areas, when in actuality each alias simply points to one mailbox.
Each of our hosting plans allow you to set up a specific number of aliases for free. We can set up additional aliases for a small charge.
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Whether you are responding to the same type of e-mail on a daily basis or you would just like to add an automatic response to e-mails sent to a specific domain address, you can accomplish such a task using the "autoresponder" feature . An autoresponder will send a standard response e-mail message (based on a text file you specify) to anyone who sends an e-mail to a specific e-mail address (which you specify) at your domain. Each of our hosting plans allow you to set up a specific number of autoresponders for free. We can set up additional autoresponders for a small additional charge. most autoresponder messages are limited in character length, usually between 250 and 1200 characters.
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Use your Web browser to to logon to your Control Panel.
http://cp.web3hosting.com:8080
Go to the email section and you will see info about autoresponders.
When a user sends an e-mail message to this address the autoresponder will automatically reply with the message you specify. An auto responder could be used to send a standard text file to persons addressing, say, orders@yourname.com. If you've ever received a response to an email which suggests that the recipient is away from the office, you may have received such an automated response.
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General Information:
Incoming (POP) Mail Server: mail.yourdomainname.com
Outgoing (SMTP) Mail Server: mail.yourdomainname.com (NOTE: Some ISPs block SMTP servers other than their own, if they do please put their SMTP server and continue on. This will not effect your ability to send or receive email. If your Internet provider blocks SMTP it is beyond our control, and it is an effective method of reducing SPAM across the Internet.)
Username/Account Name: username@yourdomain.com
Password: email account password
Eudora
Setting up Eudora to retrieve your mail is pretty simple. As seen below, this step by step setup will help you get your mail.
Within Eudora, Select "Tools" and then Select "Options".
Within the Tool Bar on the left side of the Box, Select "Getting Started"
Enter your POP Account Information, example username@abc.com
(the following two steps are optional)
Enter your Real Name, example John Doe
Enter your Return Address, example username@abc.com
After completing the first section, Select "Hosts" within the Tool Bar.
Enter the SMTP Mail Server as mail.yourdomainname.com
If you have multiple accounts within the same domain name, you may use this feature to download the mail as that user. All that is needed is the basic e-mail account information and to save the information within Eudora.
Netscape Communicator 4.x
Click on the "Edit" Menu and select "Preferences".
Double-click on the "Mail & Groups" category.
Click the "Identity" option under "Mail & Groups".
For "Your Name", enter your Real Name as you wish it to be displayed in emails you send out.
For "E-Mail Address", enter your email address (username@yourdomain.com).
Click the "Mail Server" option under "Mail & Groups".
For "Mail Server User Name" enter your username.
Set "Outgoing Mail Server" to "mail.yourdomainname.com".
Set "Incoming Mail Server" to "mail.yourdomainname.com".
Set the "Mail Server Type" to the "POP3" option.
Then click "OK".
Outlook Express
Microsoft Outlook
Using POP Access for Outlook/Outlook Express:
Goto "tools"..."accounts"..."add"...."mail"
Go through the wizard and put in this general info:
Incoming: mail.yourdomain.com
Outgoing: mail.yourdomain.com
Account Name: username@yourdomain.com
Password: your password
Once you get through the wizard close it out, then go
back into "tools", then "accounts"
highlight the new account you've created and click on "properties"
Goto the "servers" tab. Make sure all the info is Correct
Click on "remember password"
Also check the box that says "My server requires Authentication"....."settings".......click on "same as incoming"
Hit "Apply".
Repeat for any new accounts you have created.
NOTE: Some ISP's require you to use their outgoing (SMTP) mailserver.
Example: mail.earthlink.net
Pegasus Mail
Select Tools -> Options
Select the "Network" tab
'Your e-mail address is' box: yourname@yourdomain.com
POP3 host: mail.yourdomainname.com
User name: Name of the POP3 account
Password: POP3 password
SMTP Host: mail.yourdomainname.com
Select the "Advanced network configuration options" button. Make sure that the "Delete mail from host once successfully retrieved" box is checked, and then click "OK"
Select the "General" tab Personal name: Enter your real name.
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